Grove Company Overview
Grove Tea Lounge serves the finest responsibly sourced teas, Michigan-roasted coffee & fresh, locally handcrafted food in Midland. Grove came about because two local families saw a need for a community space to celebrate quality tea (brewed to perfection every time), an excellent cup of coffee, and some awesomely nutritious (and occasionally indulgent!) eats. We have created a space where our tea drinking friends can bring their coffee drinking friends and each find something that excites them.
Grove is always seeking passionate (and compassionate!) individuals to join our team. Our Team Members possess an unwavering commitment to mastery by ensuring unequaled quality and service. They focus on engaging with our customers, delivering the Grove brand, and keeping up with the daily tea lounge functions.
Qualifications (All Positions)
The ideal candidate will:
Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality
Posses creative problem solving & critical thinking skills
Be self-motivated and able to work well independently
Come to work each day with a servant’s heart, mind & attitude – ready to step in to do what is needed and strive to meet the needs of our customers and fellow team members
Have a sincere love of others
Posses strong, clear communication skills
Exhibit a strong focus on quality with an interest in learning more about tea, coffee, and food
Be extremely reliable and punctual
Enjoy working in a team-environment and building great relationship with their coworkers
Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance
Have the ability to perform various physical tasks during the work shift
Posses a strong sense of foresight – is able to anticipate future needs of the shop and then proactively plan and prepare for those needs ahead of time
Have a positive attitude and strong work ethic
Be coachable & accept constructive criticism
Barista Responsibilities
What does it take to be a successful Barista?
In addition to modeling Grove’s culture and values and following policies and procedures, principal responsibilities include, but are not limited to:
Delivering Engaging Customer Service
Welcomes customers to the cafe, engaging with them throughout their cafe experience
Determines customer needs by asking questions and sharing product knowledge
Demonstrates that customers come first by serving them with a sense of urgency and respect.
Delivering Operational Excellence
Prepares and sells tea and coffee drinks by following prescribed recipes and preparation techniques for each to ensure consistent quality.
Participates actively in training to learn new and promotional products. Continually works to expand product knowledge of tea and coffee as well as our seasonally rotating menu of food and pastries.
Maintains a clean and well-stocked store.
Maintains inventories by replenishing tea and coffee supply; stocking brewing equipment and cups as needed; maintaining supplies, pastries, salads, and ingredients in our food service area.
Prepares and assembles food in an efficient and high-quality fashion: synonymous with Grove’s standard of practice.
Keeps equipment operating by following operating instructions; maintaining supplies; performing preventive maintenance; informing Shift Leaders or owners of any maintenance needs.
Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
Baker Responsibilities
What does it take to be a successful Baker?
In addition to modeling Grove’s culture and values and following policies and procedures, principal responsibilities include, but are not limited to:
Taking inventory of ingredients & finished products
Developing prep schedule/grocery lists based on inventory
Maintaining sanitation standards: Comply with Health Department, Deep clean equipment & work space, Dishes
Food purchasing
Interpreting & following recipes, complete prep list
Arranging finished products in the display case and prep station
Communicating with Shift Leaders & the rest of the team throughout the day/week in order to better prioritize production demands
Occasionally testing new recipes
Tracking waste
Flexing mid-shift to quickly replenish food during a rush if we stock out
Shift Leader Responsibilities
What does it take to be a successful Shift Leader?
In addition to modeling Grove’s culture and values as well as following all standard policies and procedures, principal responsibilities include, but are not limited to:
Leading Others Well
Consistently model Grove excellence to your team
Invest in others and help them be the best team member and human being that they were created to be
Embody the principles of servant leadership
Make the time to build strong relationships with each team member, understanding who they are, what they need to be successful, and working alongside them to help them reach their highest potential
Possess a strong sense of discernment. You make wise decisions despite ambiguity
Build genuine trust with everyone you work with. People are comfortable confiding in you and turning to you for questions, concerns, advice, and help
Understanding the personality, communication style, and learning style of each team member to ensure they are being trained and communicated with in a way that makes sense to them and helps them thrive
Executes Store Operations During Scheduled Shifts
Anticipates customer and store needs by constantly evaluating the environment and customers for cues
Communicates information to the Lounge Manager & Owners so that the team can respond as necessary to create a positive environment
Assist in new barista training by reinforcing successful performance as well as giving respectful and encouraging coaching
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Groves policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees each shift
Delivers Engaging Customer Service
Welcomes customers to Grove, actively engaging with them throughout their store experience
Determines customer needs by asking good questions, listening well, and sharing product knowledge
Demonstrates that customers come first by serving them with a sense of urgency and respect
Delivers Operational Excellence
Prepares and serves tea and coffee drinks by following prescribed recipes and preparation techniques for each to ensure consistent quality
Participates actively in training to learn new and promotional products. Continually strives to expand product knowledge of tea and coffee
Maintains a clean, presentable and well-stocked store. “Grand opening ready” every day
Maintains inventories by replenishing tea and coffee supply; stocking brewing equipment and cups as needed; maintaining supplies, pastries, salads, and ingredients for sandwich prep area
Prepares and assembles food in an efficient and high-quality fashion; synonymous with Grove’s standard of practice
Keeps equipment functioning properly by following operating instructions; maintaining supplies; performing preventive maintenance; informing owners of any maintenance needs
Maintains a safe and healthy work environment by following organization standards, health code and sanitation regulations
What Benefits do Team Members Receive?
At Grove we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following benefits:
Flexible scheduling
Employee discount on drinks and food at Grove
Incentives based on job performance
Opportunity & support to pursue your passions and develop your skills
Our Commitment to the Community
Beyond tea, Grove is a passionate supporter of our community and serving our local communities does not stop at our counter. Grove employees take pride in supporting the neighborhoods where they live and work through holiday donation programs and supporting local non-profits. On a global scale, Grove strives to make a difference by supporting important causes such as the Water Project. We believe that tea thrives where people do.
Grove is proud to be an Equal Opportunity Employer. We look forward to hearing from you!